Support and customer service
Resolve customer issues where they already are — in WhatsApp. From ticket creation and agent assignment to escalation, handoffs, and CSAT after closure, these scenarios cover the full support lifecycle. Use approved templates for outbound updates or session messages inside the 24-hour window for fast replies. Every use case includes API examples, webhook delivery checks, and bilingual docs you can drop into your integration.
WhatsApp Business API for ticket transfer notificationWhatsApp Business API for ticket status notificationWhatsApp Business API for ticket escalation notificationWhatsApp Business API for ticket created notificationWhatsApp Business API for ticket closed notificationWhatsApp Business API for ticket attachment requestWhatsApp Business API for ticket additional info requestWhatsApp Business API for ticket accepted notificationWhatsApp Business API for team broadcast — create whatsapp groupWhatsApp Business API for support acknowledgement — reaction and read receiptWhatsApp Business API for support menu — interactive buttonsWhatsApp Business API for support csat requestWhatsApp Business API for session reply — request additional informationWhatsApp Business API for issue resolved notificationWhatsApp Business API for specialist handoff — share contact cardWhatsApp Business API for awaiting response reminderWhatsApp Business API for agent assigned notification