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WhatsApp Business API for purchase decision nurture

This scenario sends a prospective customer a personalised WhatsApp template while they are still deciding.

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Lead Engagement & Conversion
WhatsApp Business API for session reply — price inquiry
This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client asks how much a product or service costs.
Lead Engagement & Conversion
WhatsApp Business API for session reply — incoming client request
This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client wrote first about a product or service.
Lead Engagement & Conversion
WhatsApp Business API for session reply — availability inquiry
This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client asks if an item is available.
Lead Engagement & Conversion
WhatsApp Business API for proposal follow-up reminder
The scenario sends the prospect a personalised WhatsApp template message reminding them to review the commercial proposal.
Lead Engagement & Conversion
WhatsApp Business API for product catalog — interactive list
This scenario sends an interactive list with sendList during the 24-hour session window.
Lead Engagement & Conversion
WhatsApp Business API for pre-purchase consultation
The scenario sends the customer a personalized WhatsApp template message inviting them to a pre-purchase consultation.
Lead Engagement & Conversion
WhatsApp Business API for new lead manager notification
The scenario sends the sales manager a personalised WhatsApp template when a new lead is captured.
Lead Engagement & Conversion
WhatsApp Business API for lead qualification through key questions
This use case sends a new lead an approved WhatsApp template with a personalized greeting: the message substitutes the lead's name and product or source context, and the «Начать» (Start) quick-reply b

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