WhatsApp for Customer Support
Run customer support on WhatsApp with the official WhatsApp Business API. 1MSG gives your team a shared 1-to-1 inbox, approved message templates, scheduled messages, and CRM integration — so you answer more customers, faster, on the channel they already use every day.
Answer customers instantly on WhatsApp
Customers expect quick answers where they already are. With the WhatsApp Business API from 1MSG, your team replies in real time inside an open conversation, and uses pre-approved templates to respond the moment a customer reaches out.
Every message is delivered through Meta's official API — reliable, compliant, and read far more often than email.
One shared inbox for your whole support team
1MSG's team inbox brings every WhatsApp conversation into a single place. Your agents search dialogs, open a customer's full history, and send text, images, files, contacts, and location — all from one screen, on one WhatsApp number.
No extra WhatsApp Business apps, no juggling devices. Just one shared inbox your support, sales, and success teams can work from together.
Schedule messages and proactive updates
Send appointment reminders, status updates, and support follow-ups at the right time with scheduled messages. Set them once and 1MSG delivers them automatically, keeping customers informed without manual effort.
Collect feedback with WhatsApp surveys
Ask for a rating or a quick reply right after an interaction using message templates. Feedback collected on WhatsApp gets far higher response rates than email or web forms, so you learn what customers actually think.
Integrate with your CRM and helpdesk
1MSG connects to your CRM, helpdesk, and other tools through its API, so WhatsApp becomes part of your existing support workflow. Trigger template messages from your systems and keep every customer record in sync.
Why teams choose 1MSG for WhatsApp support
1MSG is an official WhatsApp Business Solution Provider. Over 3000+ numbers and 140Mn+ messages processed run through the platform, backed by a 99.8% SLA — so your support channel stays online when customers need it.
Frequently asked questions
Can I use one WhatsApp number for my whole support team?
Yes. 1MSG's shared inbox lets multiple agents handle conversations on a single WhatsApp Business number, without additional WhatsApp apps or devices.
Do I need to code to get started?
No. You connect your WhatsApp Business account through a guided setup and start replying from the inbox. Developers can also use the 1MSG API and Playground for deeper integration.
Are messages sent through the official WhatsApp API?
Yes. Every message goes through Meta's official WhatsApp Business API, so your number stays compliant and your delivery stays reliable.
Ready to level up your customer support on WhatsApp? Connect the WhatsApp Business API with 1MSG and start today.