Use Cases
Notifications and confirmations
WhatsApp notification templates for confirmations, status updates, and reminders — ready-to-ship use cases with 1MSG Business API code.
Support and customer service
WhatsApp support workflows: tickets, escalations, handoffs, and CSAT — 17 ready use cases with 1MSG API integration examples.
Lead processing and sales
WhatsApp sales use cases: lead qualification, proposals, follow-ups, and session replies — 15 scenarios with 1MSG API code.
Orders, delivery, and logistics
WhatsApp order and delivery notifications — shipped, delayed, delivered, returns — 16 logistics use cases with 1MSG API examples.
Payments, invoices, and subscriptions
WhatsApp payment reminders, invoices, subscriptions, and confirmations — 15 billing use cases with 1MSG Business API code.
Notes and reminders
WhatsApp appointment reminders, confirmations, and pre-visit instructions — 15 booking use cases with 1MSG API integration.
OTP and security
WhatsApp OTP and authentication templates — registration, login, verification, password reset — 6 security use cases with 1MSG API.