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Abandoned Carts

Bring users back to unfinished steps on WhatsApp via API: onboarding, KYC checks, document re-uploads, pending actions and inactivity nudges. Each reminder is an approved template sent through POST /sendTemplate with a link button to continue or view details. Each scenario has copy-ready code in cURL, Node.js, Python, PHP and Go.

Onboarding completion reminder via WhatsApp API

The scenario sends the user a personalised WhatsApp template when account onboarding is started but not finished.

Document resubmission request via WhatsApp API

The scenario sends the client a personalized WhatsApp template when a submitted document cannot be accepted and they must upload it again.

KYC verification reminder via WhatsApp API

The scenario sends the client a personalized WhatsApp template when they started but did not finish identity or KYC verification.

Incomplete action reminder: WhatsApp API template

The scenario sends the client a personalized WhatsApp template when they started but did not finish an important action.

Inactive user reminder: WhatsApp template via API

The scenario sends the client a personalised WhatsApp template when they have been inactive or stalled mid-process for a configured period.