💬 Shared WhatsApp Inbox on the new PlatformMore

Lead Engagement & Conversion

Follow up with leads on WhatsApp via API: first contact, qualifying questions, proposals, catalogs and reminders when a prospect goes quiet. Outreach uses approved templates via POST /sendTemplate, while price and availability replies in an open chat go through /sendMessage and product lists through /sendList. Each scenario has copy-ready code in cURL, Node.js, Python, PHP and Go.

Reply to price inquiries via WhatsApp API

This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client asks how much a product or service costs.

Auto-reply to inbound leads via WhatsApp API

This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client wrote first about a product or service.

Reply to stock availability questions (WhatsApp API)

This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client asks if an item is available.

Purchase decision nudge with WhatsApp buttons

This scenario sends a prospective customer a personalised WhatsApp template while they are still deciding.

Proposal follow-up reminder via WhatsApp API

The scenario sends the prospect a personalised WhatsApp template message reminding them to review the commercial proposal.

WhatsApp API list message: product catalog picker

This scenario sends an interactive list with sendList during the 24-hour session window.

Consultation invite via WhatsApp API template

The scenario sends the customer a personalized WhatsApp template message inviting them to a pre-purchase consultation.

New lead alert to sales manager via WhatsApp API

The scenario sends the sales manager a personalised WhatsApp template when a new lead is captured.

Start lead qualification via WhatsApp API

This use case sends a new lead an approved WhatsApp template with a personalized greeting: the message substitutes the lead's name and product or source context, and the «Начать» (Start) quick-reply b

Lead re-engagement message via WhatsApp API

The scenario sends the lead a personalised WhatsApp template when they did not reply to a prior sales message within the expected time.

Lead handoff to sales notice via WhatsApp API

The scenario sends the client a personalised WhatsApp template when their qualified lead is handed off to the sales team.

First message to a new lead via WhatsApp API

The scenario sends a new lead a personalised WhatsApp template as the first sales touch.

Send a sales proposal link via WhatsApp API

The scenario sends the prospect a personalised WhatsApp template when a commercial proposal is ready.

Lead intent quick-reply buttons via WhatsApp API

The scenario sends the lead a personalised WhatsApp template asking them to clarify their purpose.

No-reply follow-up message via WhatsApp API

The scenario sends the client a personalised WhatsApp template when they did not reply to a prior service message within the expected time.