Surveys & Feedback

Measure satisfaction where customers actually reply — WhatsApp. These use cases collect feedback at the right moment: a CSAT request right after an interaction, and post-interaction feedback flows that turn a quick reply into actionable insight. Each scenario ships with 1MSG Business API code that sends the survey template and captures responses through webhooks. Built by an official WhatsApp Business API provider, so response rates beat email and web forms by a wide margin.