Surveys & Feedback
Measure satisfaction where customers actually reply — WhatsApp.
These use cases collect feedback at the right moment: a CSAT request right after an interaction, and post-interaction feedback flows that turn a quick reply into actionable insight. Each scenario ships with 1MSG Business API code that sends the survey template and captures responses through webhooks. Built by an official WhatsApp Business API provider, so response rates beat email and web forms by a wide margin.
WhatsApp Business API for negative feedback follow-up
The scenario sends the client a personalised WhatsApp template after they submit a neutral or low satisfaction rating.
WhatsApp Business API for new feedback team notification
The scenario sends the team manager a personalised WhatsApp template when new client feedback is captured.
WhatsApp Business API for post-ticket survey
The scenario sends the client a personalized WhatsApp template after a support case or ticket is completed, inviting them to share feedback in a short survey.
WhatsApp Business API for service stage feedback
The scenario sends the client a personalized WhatsApp template when a specific service stage is completed, asking them to rate how that step went.
WhatsApp Business API for satisfaction confirmation
This scenario sends the client a short personalised WhatsApp template asking them to confirm whether they are satisfied.
WhatsApp Business API for text review request
The scenario sends the client a personalized WhatsApp template after a completed interaction, asking them to leave a written review or testimonial.
WhatsApp Business API for survey completion reminder
The scenario sends the client a personalised WhatsApp template when a survey request is still pending after the first ask.
WhatsApp Business API for post-visit survey request
The scenario sends the client a personalized WhatsApp template after a visit or appointment is completed, asking them to share feedback on the experience.
WhatsApp Business API for post-delivery survey
The scenario sends the client a personalized WhatsApp template after an order is delivered, asking them to rate delivery quality.
WhatsApp Business API for service quality survey
The scenario sends the client a personalized WhatsApp template after a service interaction, asking them to rate the quality of service they received.
WhatsApp Business API for quick button survey
This scenario sends the client a short personalised WhatsApp template asking for quick feedback.
WhatsApp Business API for post-purchase review request
The scenario sends the client a personalized WhatsApp template after a purchase when a review is due, asking them to rate the product and share feedback.
WhatsApp Business API for post-service rating request
The scenario sends the client a personalized WhatsApp template after a service is completed, asking them to rate the quality of what was delivered.
WhatsApp Business API for nps survey after interaction
The scenario sends the client a personalized WhatsApp template after an interaction is completed, asking them to rate how likely they are to recommend the business.
WhatsApp Business API for support csat request
The scenario sends the client a personalized WhatsApp template after support is completed, asking them to rate service quality.