Surveys & Feedback
Negative feedback follow-up via WhatsApp API
The scenario sends the client a personalised WhatsApp template after they submit a neutral or low satisfaction rating.
New feedback alert to your team via WhatsApp API
The scenario sends the team manager a personalised WhatsApp template when new client feedback is captured.
Post-ticket support survey via WhatsApp API
The scenario sends the client a personalized WhatsApp template after a support case or ticket is completed, inviting them to share feedback in a short survey.
Per-stage feedback survey via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a specific service stage is completed, asking them to rate how that step went.
Satisfied/not satisfied buttons via WhatsApp API
This scenario sends the client a short personalised WhatsApp template asking them to confirm whether they are satisfied.
Written review request via WhatsApp API
The scenario sends the client a personalized WhatsApp template after a completed interaction, asking them to leave a written review or testimonial.
Survey completion reminder via WhatsApp API
The scenario sends the client a personalised WhatsApp template when a survey request is still pending after the first ask.
Post-visit survey via WhatsApp API template
The scenario sends the client a personalized WhatsApp template after a visit or appointment is completed, asking them to share feedback on the experience.
Delivery rating survey via WhatsApp API
The scenario sends the client a personalized WhatsApp template after an order is delivered, asking them to rate delivery quality.
Service quality survey via WhatsApp API
The scenario sends the client a personalized WhatsApp template after a service interaction, asking them to rate the quality of service they received.
One-tap survey with WhatsApp quick-reply buttons
This scenario sends the client a short personalised WhatsApp template asking for quick feedback.
Review request message via WhatsApp API
The scenario sends the client a personalized WhatsApp template after a purchase when a review is due, asking them to rate the product and share feedback.
Service rating request via WhatsApp API
The scenario sends the client a personalized WhatsApp template after a service is completed, asking them to rate the quality of what was delivered.
NPS survey via WhatsApp API template
The scenario sends the client a personalized WhatsApp template after an interaction is completed, asking them to rate how likely they are to recommend the business.
CSAT survey after support via WhatsApp API
The scenario sends the client a personalized WhatsApp template after support is completed, asking them to rate service quality.