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WhatsApp Business API for signature or data confirmation request

The scenario sends the client a personalised WhatsApp template when they must sign a document or confirm submitted data to continue.

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WhatsApp Business API for verification rejected notification
The scenario sends the client a personalised WhatsApp template when their eKYC or identity verification is rejected.
Customer Service
WhatsApp Business API for verification success confirmation
The scenario sends the client a personalised WhatsApp template when their identity or eKYC verification is approved.
Customer Service
WhatsApp Business API for verification status notification
The scenario sends the client a personalised WhatsApp template when their verification or eKYC status changes.
Customer Service
WhatsApp Business API for document upload request
The scenario sends the client a personalised WhatsApp template when a required document is missing and they must upload it to continue.
Customer Service
WhatsApp Business API for ticket transfer notification
The scenario sends the client a personalized WhatsApp template when a support ticket is transferred to another department.
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WhatsApp Business API for ticket status notification
The scenario sends the client a personalized WhatsApp template when a support ticket status changes.
Customer Service
WhatsApp Business API for ticket escalation notification
The scenario sends the client a personalized WhatsApp template when a support ticket is escalated because resolution is taking longer than usual.
Customer Service
WhatsApp Business API for ticket created notification
The scenario sends the client a personalized WhatsApp template when a new support ticket is created.

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