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WhatsApp Business API for verification success confirmation

The scenario sends the client a personalised WhatsApp template when their identity or eKYC verification is approved.

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WhatsApp Business API for verification status notification
The scenario sends the client a personalised WhatsApp template when their verification or eKYC status changes.
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WhatsApp Business API for document upload request
The scenario sends the client a personalised WhatsApp template when a required document is missing and they must upload it to continue.
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WhatsApp Business API for ticket transfer notification
The scenario sends the client a personalized WhatsApp template when a support ticket is transferred to another department.
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WhatsApp Business API for ticket status notification
The scenario sends the client a personalized WhatsApp template when a support ticket status changes.
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WhatsApp Business API for ticket escalation notification
The scenario sends the client a personalized WhatsApp template when a support ticket is escalated because resolution is taking longer than usual.
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WhatsApp Business API for ticket created notification
The scenario sends the client a personalized WhatsApp template when a new support ticket is created.
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WhatsApp Business API for ticket closed notification
The scenario sends the client a personalized WhatsApp template when a support ticket is closed.
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WhatsApp Business API for ticket attachment request
The scenario sends the client a personalized WhatsApp template when support needs a photo, document, or proof to process a ticket and no 24-hour session is open.

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