KYC approved notification via WhatsApp API
The scenario sends the client a personalised WhatsApp template when their identity or eKYC verification is approved.
Common errors
| Status | API response | Cause | Fix |
|---|---|---|---|
| 200 | Message was not sent: template is not defined | namespace, template or language is missing from the request body. | Send all three. Take namespace and the exact template name from GET /templates; language is an object: {"policy": "deterministic", "code": "en"}. |
| 200 | template name (…) does not exist in <language> | The template is approved in a different language than the one requested. | Use the exact language code the template was approved in (for example es_MX is not the same as es). Check it in GET /templates. |
| 200 | Message was not sent: provide chatId, phone, bsuid, or username | No recipient the channel could resolve. | Pass exactly one recipient: phone (country code plus number, digits only), chatId (for example [email protected]) or bsuid. |
Common questions
Related
Customer Service
KYC data clarification request via WhatsApp API
The scenario sends the client a personalized WhatsApp template when identity or KYC verification cannot be completed until specific data is clarified.
Customer Service
Account reactivation notice via WhatsApp API
The scenario sends the account holder a personalised WhatsApp template when an account review or recheck is completed and access is restored.
Customer Service
E-signature request via WhatsApp API template
The scenario sends the client a personalised WhatsApp template when they must sign a document or confirm submitted data to continue.
Customer Service
KYC rejected notification via WhatsApp API
The scenario sends the client a personalised WhatsApp template when their eKYC or identity verification is rejected.
Customer Service
KYC status update via WhatsApp API template
The scenario sends the client a personalised WhatsApp template when their verification or eKYC status changes.
Customer Service
Document upload request via WhatsApp API
The scenario sends the client a personalised WhatsApp template when a required document is missing and they must upload it to continue.
Customer Service
Ticket transfer notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a support ticket is transferred to another department.
Customer Service
Ticket status update notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a support ticket status changes.


