KYC approved notification via WhatsApp API
The scenario sends the client a personalised WhatsApp template when their identity or eKYC verification is approved.
Use case overview
The scenario sends the client a personalised WhatsApp template when their identity or eKYC verification is approved. The message includes the client name, the verification process, and the success status label. A static URL button opens the account or customer portal.
Template example
Hello, {{1}}! Your {{2}} has been completed successfully: {{3}}. You can now access all account features. If you have questions — we are here to help.
- {{1}}customer name
- {{2}}verification process (e.g. eKYC verification, identity check, document review)
- {{3}}success status label (e.g. Successfully verified, Approved, Verification complete)
- “Open account”button — fixed in the Meta template

When to use it
Reach for this scenario when a client finishes identity or eKYC verification and the case is approved — and you need to confirm success proactively before they discover it in email or support. It fits fintech teams closing KYC queues, marketplaces activating sellers after identity checks, and agencies wiring eKYC provider or compliance approval webhooks to WhatsApp outbound.
Workflow
- Customer acts
The client completes identity or eKYC verification.
user action - Office
The back office, eKYC provider, or integration marks the case as approved or verified.
POST/sendTemplate - Capture event
The system resolves the recipient phone number and verification success fields.
phone:"+…" - Build & send
A personalised template message is built with three body variables and a static URL button.
POST/sendTemplate - Delivered
The client receives the WhatsApp notification that verification succeeded.
delivered - Status tracked
Delivery result is logged; errors are handled according to platform rules.
status:"read"

Technical implementation
Prerequisites
- 1MSG API Key · How to get API Key
- WhatsApp Business account · How to Connect WABA
- WhatsApp Template · How to Approve WABA Template
- Customer opt-in · How to Manage Customers Consent
Code examples
#!/usr/bin/env bash
set -euo pipefail
# === Configuration (replace "___" placeholders) ===
API_BASE_URL="https://api.1msg.io" # production 1MSG API base URL
CHANNEL_ID="___" # channel ID from 1MSG dashboard
API_TOKEN="___" # channel JWT token (Bearer)
TEMPLATE_NAME="___" # approved template name
TEMPLATE_NAMESPACE="___" # template namespace (required — send fails without it)
TEMPLATE_LANGUAGE="___" # template language code, e.g. "en"
# === Test data ===
TEST_PHONE="___" # client phone in international format
TEST_CUSTOMERNAME="___" # {{1}} customer name
TEST_PROCESS="___" # {{2}} process name
TEST_STATUS="___" # {{3}} status label
PHONE_NORM="$(printf '%s' "$TEST_PHONE" | tr -cd '0-9')"
for pair in "CHANNEL_ID=$CHANNEL_ID" "API_TOKEN=$API_TOKEN" \
"TEMPLATE_NAME=$TEMPLATE_NAME" "TEMPLATE_NAMESPACE=$TEMPLATE_NAMESPACE" \
"TEMPLATE_LANGUAGE=$TEMPLATE_LANGUAGE" "TEST_PHONE=$TEST_PHONE" \
"TEST_CUSTOMERNAME=$TEST_CUSTOMERNAME" \
"TEST_PROCESS=$TEST_PROCESS" \
"TEST_STATUS=$TEST_STATUS"; do
val="${pair#*=}"
if [ -z "$val" ] || [ "$val" = "___" ]; then
echo "Missing configuration value: ${pair%%=*}" >&2
exit 1
fi
done
if [ -z "$PHONE_NORM" ]; then
echo "Error: phone number has no digits after normalization" >&2
exit 1
fi
URL="${API_BASE_URL%/}/${CHANNEL_ID}/sendTemplate"
# params carries body ONLY. Button text is fixed in the Meta template — no button param.
# {{1}} customer name → ${TEST_CUSTOMERNAME}
# {{2}} process name → ${TEST_PROCESS}
# {{3}} status label → ${TEST_STATUS}
read -r -d '' PAYLOAD <<JSON || true
{
"phone": "${PHONE_NORM}",
"template": "${TEMPLATE_NAME}",
"namespace": "${TEMPLATE_NAMESPACE}",
"language": { "policy": "deterministic", "code": "${TEMPLATE_LANGUAGE}" },
"params": [
{
"type": "body",
"parameters": [
{ "type": "text", "text": "${TEST_CUSTOMERNAME}" },
{ "type": "text", "text": "${TEST_PROCESS}" },
{ "type": "text", "text": "${TEST_STATUS}" }
]
}
]
}
JSON
RESPONSE="$(curl -s -w '\n%{http_code}' -X POST "$URL" \
-H "Content-Type: application/json" \
-H "Authorization: Bearer ${API_TOKEN}" \
-d "$PAYLOAD")"
HTTP_CODE="$(printf '%s' "$RESPONSE" | tail -n1)"
BODY="$(printf '%s' "$RESPONSE" | sed '$d')"
case "$BODY" in
*'"sent":true'*) ok=1 ;;
*) ok=0 ;;
esac
if [ "$HTTP_CODE" -ge 200 ] && [ "$HTTP_CODE" -lt 300 ] && [ "$ok" -eq 1 ]; then
echo "Message sent to client."
echo "API response: $BODY"
else
echo "Send failed. HTTP status: $HTTP_CODE" >&2
echo "$BODY" >&2
exit 1
fi
Response and delivery status
HTTP 2xx and JSON "sent": true mean 1MSG accepted the message for sending — not that it already reached the customer's phone. Save the id field (looks like wamid.…) to correlate delivery callbacks.
{
"sent": true,
"message": "Sent to [email protected]",
"description": "Message has been sent to the provider",
"id": "wamid.HBgLMzgwNjM5..."
}sentAccepted for sending — not yet on the customer's phone
idStore it; delivery callbacks and
hookInfoare keyed on this
Common errors
| Status | API response | Cause | Fix |
|---|---|---|---|
| 200 | Message was not sent: template is not defined | namespace, template or language is missing from the request body. | Send all three. Take namespace and the exact template name from GET /templates; language is an object: {"policy": "deterministic", "code": "en"}. |
| 200 | template name (…) does not exist in <language> | The template is approved in a different language than the one requested. | Use the exact language code the template was approved in (for example es_MX is not the same as es). Check it in GET /templates. |
| 200 | Message was not sent: provide chatId, phone, bsuid, or username | No recipient the channel could resolve. | Pass exactly one recipient: phone (country code plus number, digits only), chatId (for example [email protected]) or bsuid. |
