Customer Service
Run support on WhatsApp without dropping a single ticket. These use cases cover the whole service flow: opening and acknowledging tickets, escalating and transferring, handing off to a live specialist, and closing the loop with status updates and a CSAT check. Each scenario ships with 1MSG Business API code for templates and session replies, so agents move fast and customers always know what happens next. Backed by an official WhatsApp Business API provider built for production support volumes.
WhatsApp Business API for ticket transfer notificationWhatsApp Business API for ticket status notificationWhatsApp Business API for ticket escalation notificationWhatsApp Business API for ticket created notificationWhatsApp Business API for ticket closed notificationWhatsApp Business API for ticket attachment requestWhatsApp Business API for ticket additional info requestWhatsApp Business API for ticket accepted notificationWhatsApp Business API for team broadcast — create whatsapp groupWhatsApp Business API for support acknowledgement — reaction and read receiptWhatsApp Business API for support menu — interactive buttonsWhatsApp Business API for session reply — request additional informationWhatsApp Business API for issue resolved notificationWhatsApp Business API for specialist handoff — share contact cardWhatsApp Business API for awaiting response reminderWhatsApp Business API for agent assigned notificationWhatsApp Business API for service process change notificationWhatsApp Business API for application receipt confirmation