Customer Service
Documents received confirmation via WhatsApp API
The scenario sends the client a personalised WhatsApp template when required documents are received and logged in the back office.
KYC data clarification request via WhatsApp API
The scenario sends the client a personalized WhatsApp template when identity or KYC verification cannot be completed until specific data is clarified.
Account reactivation notice via WhatsApp API
The scenario sends the account holder a personalised WhatsApp template when an account review or recheck is completed and access is restored.
E-signature request via WhatsApp API template
The scenario sends the client a personalised WhatsApp template when they must sign a document or confirm submitted data to continue.
KYC rejected notification via WhatsApp API
The scenario sends the client a personalised WhatsApp template when their eKYC or identity verification is rejected.
KYC approved notification via WhatsApp API
The scenario sends the client a personalised WhatsApp template when their identity or eKYC verification is approved.
KYC status update via WhatsApp API template
The scenario sends the client a personalised WhatsApp template when their verification or eKYC status changes.
Document upload request via WhatsApp API
The scenario sends the client a personalised WhatsApp template when a required document is missing and they must upload it to continue.
Ticket transfer notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a support ticket is transferred to another department.
Ticket status update notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a support ticket status changes.
Ticket escalation notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a support ticket is escalated because resolution is taking longer than usual.
Ticket created notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a new support ticket is created.
Ticket closed notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a support ticket is closed.
Ask for a photo or file via WhatsApp API template
The scenario sends the client a personalized WhatsApp template when support needs a photo, document, or proof to process a ticket and no 24-hour session is open.
Request ticket details outside 24h (WhatsApp API)
The scenario sends the client a personalized WhatsApp template when support needs more data to resolve a ticket and no session window is open.
Ticket accepted notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when their support request is accepted for processing.
Create a WhatsApp group via API (groups endpoint)
This scenario uses the groups API with a create operation to provision a named WhatsApp group for team broadcasts.
Send a reaction and mark as read via WhatsApp API
This scenario combines sendReaction and readMessage during the 24-hour customer service window.
WhatsApp Business API buttons: support menu example
This scenario sends an interactive button message with sendButton during the 24-hour customer service window.
WhatsApp API session message: request ticket info
This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window.
Ticket resolved notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when their support ticket is resolved.
Send a contact card via WhatsApp API (sendContact)
This scenario sends a WhatsApp contact card with sendContact during the 24-hour customer service window.
Awaiting customer reply reminder via WhatsApp API
The scenario sends the client a personalized WhatsApp template when support is blocked waiting for their reply.
Agent assigned notification via WhatsApp API
The scenario sends the client a personalized WhatsApp template when a support ticket is assigned to a specialist.
Service change notification via WhatsApp API
The scenario sends the client a personalised WhatsApp template when the business changes how a service or process runs for them.
Application received confirmation via WhatsApp API
The scenario sends the client a personalized WhatsApp template right after they submit an application or request form.