💬 Shared WhatsApp Inbox on the new PlatformMore

Orders & Delivery

Keep buyers informed on WhatsApp via API at every order step: confirmation, processing, shipping, delays, delivery and returns. Status updates go out as approved templates through POST /sendTemplate, while courier contacts and delivery locations are shared in the chat with /sendContact and /sendLocation. Each scenario has copy-ready code in cURL, Node.js, Python, PHP and Go.

Back-in-stock notification via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when ordered or reserved stock arrives at the warehouse.

Delivery confirmation to B2B partners (API)

The scenario sends a partner or distributor contact a personalized WhatsApp template when an order is delivered to their location.

Order shipped notification via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when their order is marked shipped in the OMS or handed to a carrier.

Return and refund update via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when an order return is registered or updated.

Order ready for pickup via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when their order is marked ready in the warehouse or OMS.

Order processing update via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when their order is accepted for processing in the warehouse or OMS.

Order confirmation reminder via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when they have not responded to a prior order-related message within the expected time.

Out-for-delivery notification via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when their order is handed to a delivery partner for last-mile fulfilment.

Order delivered notification via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when their order is marked delivered.

Order cancellation notification via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when an order is cancelled.

New route notification for dispatchers (API)

The scenario sends a manager or dispatcher contact a personalized WhatsApp template when a new delivery route or trip is created.

Order confirmation message via WhatsApp API

The scenario sends the customer a personalized WhatsApp template right after a new order is created.

Failed delivery attempt alert via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when a delivery attempt fails.

Send a location via WhatsApp API (sendLocation)

This scenario sends a map location with sendLocation during the 24-hour customer service window.

Delivery delay notification via WhatsApp API

The scenario sends the customer a personalized WhatsApp template when their order delivery is delayed.

Share courier contact card via WhatsApp API

This scenario sends a WhatsApp contact card with sendContact during the 24-hour customer service window after a driver or courier is assigned to the order.

Order status update notification via WhatsApp API

The scenario sends the client a personalised WhatsApp template when the status of their order, application, or request changes.