Appointments & Reminders
Cut no-shows with WhatsApp appointment reminders people actually read.
This category handles the booking lifecycle: confirming a reservation, reminding before the visit, sending prep instructions and document checklists, and managing reschedules or cancellations. Each scenario includes 1MSG Business API code that fires on your calendar events and passes the date, time, and location as variables. Built by an official WhatsApp Business API provider, so reminders reach customers on the channel they check most.
WhatsApp Business API for visit date and time clarification
The scenario sends the client a personalised WhatsApp template with a proposed visit date and time.
WhatsApp Business API for upcoming visit reminder
The scenario sends the client a personalised WhatsApp template before a scheduled visit.
WhatsApp Business API for same-day visit reminder
The scenario sends the client a personalised WhatsApp template on the day of the visit.
WhatsApp Business API for procedure preparation reminder
The scenario sends the client a personalised WhatsApp template before a procedure or test with preparation steps.
WhatsApp Business API for pre-visit instructions
The scenario sends the client a personalised WhatsApp template before a visit with preparation instructions.
WhatsApp Business API for pre-visit documents list
The scenario sends the client a personalised WhatsApp template with a documents checklist before a visit.
WhatsApp Business API for pending booking confirmation
The scenario sends the client a personalised WhatsApp template when a booking awaits confirmation.
WhatsApp Business API for new booking staff notification
The scenario sends the staff manager a personalised WhatsApp template when a new booking is created.
WhatsApp Business API for follow-up visit reminder
The scenario sends the client a personalised WhatsApp template when a follow-up or repeat visit is due.
WhatsApp Business API for booking reschedule confirmation
The scenario sends the client a personalised WhatsApp template when a booking is rescheduled.
WhatsApp Business API for booking change notification
The scenario sends the client a personalised WhatsApp template when booking details change.
WhatsApp Business API for booking cancellation confirmation
The scenario sends the client a personalised WhatsApp template when a booking is cancelled.
WhatsApp Business API for attendance confirmation
The scenario sends the client a personalised WhatsApp template asking whether they will attend a scheduled visit.
WhatsApp Business API for appointment booking — whatsapp flow
This scenario sends a WhatsApp Flow entry point with sendFlow during the 24-hour customer service window.
WhatsApp Business API for advance booking reminder
The scenario sends the client a personalised WhatsApp template several days before a scheduled visit.
WhatsApp Business API for client confirmation request
The scenario sends the client a personalised WhatsApp template asking them to confirm or cancel a planned action.
WhatsApp Business API for booking confirmation
The scenario sends the client a personalized WhatsApp template immediately after a booking is confirmed.