Lead Engagement & Conversion
Turn a first WhatsApp reply into a closed deal.
This category walks the full sales conversation: qualifying a new lead, answering price and availability in the open session window, sending proposals and catalogs, and following up when a prospect goes silent. Every scenario includes copy-paste 1MSG Business API code for session replies and approved templates, so your team responds in seconds and hands off cleanly to sales. Written by an official WhatsApp Business API provider for real production use, not demos.
WhatsApp Business API for session reply — price inquiry
This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client asks how much a product or service costs.
WhatsApp Business API for session reply — incoming client request
This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client wrote first about a product or service.
WhatsApp Business API for session reply — availability inquiry
This scenario sends a free-text WhatsApp message with sendMessage inside the 24-hour customer service window after the client asks if an item is available.
WhatsApp Business API for purchase decision nurture
This scenario sends a prospective customer a personalised WhatsApp template while they are still deciding.
WhatsApp Business API for proposal follow-up reminder
The scenario sends the prospect a personalised WhatsApp template message reminding them to review the commercial proposal.
WhatsApp Business API for product catalog — interactive list
This scenario sends an interactive list with sendList during the 24-hour session window.
WhatsApp Business API for pre-purchase consultation
The scenario sends the customer a personalized WhatsApp template message inviting them to a pre-purchase consultation.
WhatsApp Business API for new lead manager notification
The scenario sends the sales manager a personalised WhatsApp template when a new lead is captured.
WhatsApp Business API for lead qualification through key questions
This use case sends a new lead an approved WhatsApp template with a personalized greeting: the message substitutes the lead's name and product or source context, and the «Начать» (Start) quick-reply b
WhatsApp Business API for lead no-response follow-up
The scenario sends the lead a personalised WhatsApp template when they did not reply to a prior sales message within the expected time.
WhatsApp Business API for lead handoff to sales
The scenario sends the client a personalised WhatsApp template when their qualified lead is handed off to the sales team.
WhatsApp Business API for first contact with a new lead
The scenario sends a new lead a personalised WhatsApp template as the first sales touch.
WhatsApp Business API for commercial proposal send
The scenario sends the prospect a personalised WhatsApp template when a commercial proposal is ready.
WhatsApp Business API for client needs clarification
The scenario sends the lead a personalised WhatsApp template asking them to clarify their purpose.
WhatsApp Business API for follow-up when no response received
The scenario sends the client a personalised WhatsApp template when they did not reply to a prior service message within the expected time.