Orders & Delivery
Keep customers updated from checkout to doorstep on WhatsApp.
This category covers the full order journey: confirming a new order, shipping and processing updates, delivery delays and successful delivery, failed attempts, returns, and courier contact sharing. Each scenario includes 1MSG Business API code that triggers on your order events and passes the order number and status as variables. Built by an official WhatsApp Business API provider, so buyers always know where their order is — without opening a support ticket.
WhatsApp Business API for stock arrival notification
The scenario sends the customer a personalized WhatsApp template when ordered or reserved stock arrives at the warehouse.
WhatsApp Business API for partner delivery confirmation
The scenario sends a partner or distributor contact a personalized WhatsApp template when an order is delivered to their location.
WhatsApp Business API for order shipped notification
The scenario sends the customer a personalized WhatsApp template when their order is marked shipped in the OMS or handed to a carrier.
WhatsApp Business API for order return notification
The scenario sends the customer a personalized WhatsApp template when an order return is registered or updated.
WhatsApp Business API for order ready notification
The scenario sends the customer a personalized WhatsApp template when their order is marked ready in the warehouse or OMS.
WhatsApp Business API for order accepted for processing
The scenario sends the customer a personalized WhatsApp template when their order is accepted for processing in the warehouse or OMS.
WhatsApp Business API for order no-response notification
The scenario sends the customer a personalized WhatsApp template when they have not responded to a prior order-related message within the expected time.
WhatsApp Business API for order handed to delivery notification
The scenario sends the customer a personalized WhatsApp template when their order is handed to a delivery partner for last-mile fulfilment.
WhatsApp Business API for order delivered confirmation
The scenario sends the customer a personalized WhatsApp template when their order is marked delivered.
WhatsApp Business API for order cancellation notification
The scenario sends the customer a personalized WhatsApp template when an order is cancelled.
WhatsApp Business API for new route or trip notification
The scenario sends a manager or dispatcher contact a personalized WhatsApp template when a new delivery route or trip is created.
WhatsApp Business API for new order confirmation
The scenario sends the customer a personalized WhatsApp template right after a new order is created.
WhatsApp Business API for failed delivery attempt notification
The scenario sends the customer a personalized WhatsApp template when a delivery attempt fails.
WhatsApp Business API for delivery update — share pickup location
This scenario sends a map location with sendLocation during the 24-hour customer service window.
WhatsApp Business API for delivery delay notification
The scenario sends the customer a personalized WhatsApp template when their order delivery is delayed.
WhatsApp Business API for courier or driver contact — share contact card
This scenario sends a WhatsApp contact card with sendContact during the 24-hour customer service window after a driver or courier is assigned to the order.
WhatsApp Business API for status change notification
The scenario sends the client a personalised WhatsApp template when the status of their order, application, or request changes.